Frequently asked questions

It is the nominal longitude of the satellite's sub-satellite point above the equator. It is not the observer's longitude and it is not an azimuth bearing.

Visible only means the satellite is above the horizon. The path can still be blocked, the location or target can be wrong, the service footprint may not cover the site, the transponder may be inactive, or the dish, LNB, cabling, switch, and receiver may be incompatible or misconfigured.

Use true azimuth with a map. Use magnetic azimuth with a magnetic compass.

Check whether you are comparing true and magnetic bearings. Then move away from steel, magnets, vehicles, speakers, motors, reinforced concrete, and energized cables. Calibrate the device if the platform requests it and compare from an open area.

An offset reflector's beam is angled relative to the face. The bracket scale and manufacturer geometry represent the signal path, so the dish face can look nearly vertical even at a positive elevation.

The direction is indicated by the circular arrow. Turn the LNB in that direction when standing behind the dish.

No. It estimates the height of a simplified virtual line at the selected distance. You must measure the obstacle and local ground separately and allow for uncertainty, vegetation growth, movement, and construction changes.

It needs a valid selected location and aiming line on a 2D map. It is disabled in the Google 3D view and can also be unavailable when the active direction does not correspond to a valid slot.

Confirm that a usable observer and target are selected. Allow camera access and, only if you use Current Location, location access. Wait until compass and AR tracking are ready, turn toward the calculated azimuth and elevation.

Nearby magnetic interference can cause errors. Make sure you stay away from metal or electronic objects. If your device is in a case with magnetic closure buttons, remove it. This also applies to iPAds, iPad keyboards and the Pen.

Yes. Search an address or enter latitude and longitude, then choose the result or a saved location. AR view still needs the other camera and orientation permissions required by the platform.